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Return Terms + Conditions

Terms and conditions for returning goods to Ecopoint.

The following terms and conditions apply to all products being returned to Ecopoint. Please read them carefully, and contact us should you have any questions.


  • All returns must be authorised with a completed GOODS RETURN APPLICATION (GRA) form. Click here to apply for GRA -> 
  • Returned products must be in the original packaging and in a resaleable condition.
  • Credits cannot be issued for shipping costs or goods damaged on purpose.
  • If goods are returned under warranty and are proven faulty, we will replace them under the terms of the warranty.
  • Items must be received at the advised Ecopoint office for a credit to be processed.
  • Shipping costs for returned products will be at the client’s expense. Shipping returned products via a tracked courier is recommended. 
  • Ecopoint reserves the right to charge a restocking fee for returns. 
  • The unused product must be returned within 30 days from the date purchased.