Personal Information
We do not collect personal information on this site unless you choose to give it to us.
There are places on the site where you can choose to give us personal information, such as:
- Submitting an enquiry or quote request to us
- Completing a Goods Return Application Form
- Subscribing to our email newsletter.
If you lodge a complaint, make a comment, or give feedback through the site, we collect your email address and sometimes other contact details. We may use your email address to respond to you.
Third Party Providers
Where we use a third party provider, such as MailChimp (for newletters), any personal information you provide (e.g. your email address) will be stored by the third party provider. The privacy policy of MailChimp is here.
Use and disclosure
We will only use personal information that you provide to us through this site for the purposes for which you supplied it or, in exceptional situations, for other reasons permitted under the Privacy Act 1993.
We may use your personal information for the purposes of administering and improving the site, improving our services or communicating with site users.
We generally do not share your personal information with others unless this is necessary for the purpose for which you gave us the information. Occasionally the law may require us to disclose it (for instance to investigate a criminal offence), or there may be safety reasons for disclosing it.
The personal information you provide to us may be shared with third-party contractors to the extent necessary for them to administer and improve the website on our behalf.
Website analytics
We analyse non-identifiable web traffic data to improve our services. We use Google Analytics, a third party service to analyse the web traffic data for us. We may collect, hold, and use statistical information about visits to help us improve the site, for instance:
- Your IP address
- The search terms you used
- The pages accessed on our site and the links you clicked on
- The date and time you visited the site
- The referring site (if any) through which you clicked through to this site
- Your operating system (eg Windows XP, Mac OS X)
- The type of web browser you use (eg Internet Explorer, Mozilla Firefox)
The data collected is aggregated and is not personally identifiable. IP addresses are masked so that they cannot be used to identify individuals.
Use of cookies
We use cookies on our site where they are required for particular features to work.
Links to social networking services
We do use social networking services such as Facebook and LinkedIn to communicate with the public and our customers. When you communicate with us using these services, the social networking service may collect your personal information for its own purposes.
These services may track your use of our website on those pages where their links are displayed. If you are logged in to those services (including any Google service) while using our site, their tracking will be associated with your profile with them.
These services have their own privacy policies which are independent of ours.
Your rights and choices
We are happy to provide you with access to any personal information that we hold about you. If it is wrong, please ask us to correct it. To ask for access or correction, see our contact details. You can ask to be removed from any of our subscription lists at any time.
For any further explanations of what we do with your information, check the parts of the site where you can provide us with that information, or contact us.