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Return Terms + Conditions

Terms and conditions for returning goods to Ecopoint.

The following terms and conditions apply to all product being returned to Ecopoint. Please read them carefully, and contact us should you have any questions.


  • All returns must be authorised with a completed GOODS RETURN APPLICATION (GRA) form.
  • Returned product must be in the original packaging and in resaleable condition.
  • Credits cannot be issued for shipping costs or goods damaged on purpose.
  • If goods are returned under warranty, and are proven faulty, we will replace under the terms of the warranty.
  • Items must be received to the advised Ecopoint office for a credit to be processed.
  • Shipping costs for returned product will be at the client’s expense. Shipping returned products via a tracked courier is recommended. 
  • Ecopoint reserves the right to charge a 20% restocking fee for returns. 
  • Unused product need to be returned within 30 days from the date purchased.